Refund & Refill Policy
Last updated: 2026-10-22
1. Before processing starts
You can cancel before processing starts for a full refund.
2. Not delivered or partly delivered
If an order cannot be delivered or only part of the quantity is delivered, we refund the undelivered part — to your foyup wallet balance or to the original payment method, as agreed with you when your request is handled.
3. Refill period
Every package has a refill period set by its USD value: 30 days under $100, 90 days from $100 to under $300, and 365 days from $300. It is shown on each package before payment and stamped on your order when it is created.
It starts when delivery completes. If the count drops within it, we top it up free of charge, up to the delivered quantity.
4. Not covered
- Accounts made private, deleted or restricted.
- Drops caused by your own actions, such as changing the username or deleting the post.
- Orders sent to a wrong link you entered.
5. How to ask
Message us on WhatsApp on +90 534 716 48 82 with the order number and the link. Never send your password.
- +90 534 716 48 82
- Phone
- +90 534 716 48 82
- Support hours
- WhatsApp customer service is available around the clock, every day of the week (24/7).
6. Your statutory rights
This policy does not limit any mandatory right you have under consumer-protection law in your country.